Frequently Asked Questions

General Information

  1. Why am I required to pay to register?
  2. Where does the money go?
  3. How long is the Florida AIDS Walk?
  4. What is the schedule for the day of the Florida AIDS Walk & Music Festival?
  5. Are pets welcome at the walk?
  6. What if I want to run the 5K, or what if I am a slow walker?
  7. Can kids participate?
  8. What items are allowed / prohibited at the event?

Donations

  1. To whom should donation checks be made?
  2. Where do I mail donations?

Registration

  1. How do I register?
  2. What if I don’t wish to register online?
  3. Is there a minimum amount I have to raise?

Fundraising

  1. What should I do to start raising funds?
  2. How else can I support the Florida AIDS Walk & Music Festival?

Website and Online Fundraising

  1. I forgot my user name/password. How can I find out what they are?
  2. How can friends and family find my fundraising page to make a donation?
  3. Why is the “Donate” search not finding a participant I know is registered?
  4. How can I see who has donated to me?
  5. Why aren’t the cash and check donations I’ve raised showing up on my fundraising page?
  6. All of my donors are not showing up in the scroll mechanism. Why?
  7. How do I send an email from my Participant Center?
  8. How do I email my team members?
  9. How can I keep track of important dates and deadlines?

Team Questions

  1. What is a team?
  2. What are a team leader’s responsibilities?

Team Captain FAQ

General Information

1. Why am I required to pay to register?
The registration fee helps offset the costs of the event, including the incredible musical performance. This ensures that all fundraising dollars directly support our beneficiaries. If you have additional questions about the registration process, please email info@FloridaAIDSWalk.org.

2. Where does the money go?
The money raised by Florida AIDS Walk supports the services provided by AIDS Healthcare Foundation and several other beneficiary organizations that are chosen each year. 100% of every dollar raised remains in Florida, to provide direct services to its residents who are affected by HIV/AIDS. Click here to learn more about this year’s beneficiaries.

3. How long is the Florida AIDS Walk?
Florida AIDS Walk is 5K (3.1 miles) and takes roughly one to two hours to complete.

4. What is the schedule for the day of the event?
The exact schedule will be posted at a later date.

5. Are pets welcome at the walk?
No. Animals are NOT allowed on the beach where the pre-Walk line-up and post-Walk Music Festival is being held.

6. What if I want to run the 5K; or what if I am a slow walker?
Everyone is invited and encouraged to participate in Florida AIDS Walk. Please recognize that if you run ahead of the police-supported road and lane closures, or fall behind the road closure schedule, the roads along the route will be open to traffic, and you will need to be on the sidewalk. In either case, please be aware that you are participating at your own risk.

7. Can kids participate?
Yes. Children ages 5 and under can attend free of charge. Children ages 6 and above can join as registered participants. Do Not Bring: Strollers, wagons, pets, coolers, beach umbrellas or picnic baskets.

8. What items are allowed/prohibited at the event?
What To Bring: Sunblock, sunglasses, ID, comfortable shoes, your fully-charged phone and/or camera, and cash for food & drinks
Do Not Bring: Strollers, wagons, pets, coolers, beach umbrellas or picnic baskets
STRICTLY PROHIBITED: Weapons, Glass, Outside Alcohol, Drones

Donations

9. To whome should donation checks be made?
Please make checks payable to “Florida AIDS Walk.” If your donation is to be credited to a specific Walker or Team, please be sure to make note of it in the MEMO line of the check, to ensure proper credit is given.

10. Where do I mail donations?
Florida AIDS Walk
700 SE 3rd Avenue, Fourth Floor
Fort Lauderdale, FL 33316
NOTE: Clearly include the name of whom you are supporting on the check. Otherwise, your donation will be credited as a general donation.

Registration

11. How do I register online?
Click on Register and follow the steps on your screen, where you will be guided through the registration process. Once your transaction is complete, you will receive a confirmation email from the website. This email will contain your username and password that you have selected. Please be aware that online registrants will be asked to pay a registration fee as part of the registration process.

12. What if I don't wish to register online?
If you are unable or reluctant to register online, click here to print a registration form. Mail your completed form with a check to the Florida AIDS Walk office for payment and registration. All mailed registration forms must be received on or before Thursday, March 12 to ensure processing in time for the event on Saturday, March 21. Or you can register or buy tickets the morning of the event at the Registration/Tickets tent beginning at 8:00 a.m. on March 21.

13. Is there a minimum amount I have to raise for the Florida AIDS Walk?
All participants must pay a registration fee. There is no fundraising requirement to participate, but we encourage all participants to set a goal of $100 or more. Check out the cool prizes we will reward you with for meeting certain milestones.

Fundraising

14. What should I do to raise funds for the Florida AIDS Walk?
Fundraising is easy. Just follow these simple steps:

  • Personalize your Team and/or Individual Fundraising webpage, and then send out an email to friends, family members, and co-workers. Each email sent from your webpage contains a link to support you online with a credit card.
  • Social Networking: Post on Facebook, Instagram, Snapchat and Twitter to ask your friends and other contacts for support. Write notes, share links that are news-worthy and related to the battle against HIV, and by all means, share the link to your fundraising page! (Be sure that you are mindful of each site’s anti-spam or solicitation policies.)
  • Matching Gift Programs. Many corporate organizations have corporate giving programs that match the contributions their employees give to a charitable organization. By utilizing the matching gift programs of your employer or your family and friends’ employers, you can quickly double or triple your fundraising dollars. Ask your Human Resources representative about your employer’s corporate giving policies and whether they have a matching gift program; or contact us at info@FloridaAIDSWalk.org, and we can check for you!
  • Host a fundraising party or event. Ask a local bar or restaurant to donate their space for a happy hour or fundraising dinner party. Charge a flat admission or suggest a donation. Plan a raffle, contest, or drink special to make the night exciting!
  • Give your team members an incentive to sign up, raise money, and walk. Ask a local business to contribute to your team by providing a reward prize or two, and then create a contest within your team or group of friends to determine who will win it. Contest ideas include: most new team members enlisted, most fundraising email requests sent using the website, highest amount raised, or most original fundraising effort.

 

15. How else can I support Florida AIDS Walk?
There are many opportunities for you to get involved in Florida AIDS Walk & Music Festival, from volunteering to becoming a corporate or in-kind sponsor. Even if you aren’t in a position to sponsor, you may have contacts who are. To find out about any of these options, or share sponsorship leads that you think might be helpful, please contact us at info@FloridaAIDSWalk.org.

Website and Online Fundraising

16. I forgot my username and/or password. How can I find out what they are?
The Florida AIDS Walk & Music Festival moved website platforms between 2019 and 2020, which means that your  password (and possibly your username) has changed. Click here to change your password. Go to the Log In page and click Forgot Username if you need your username, or Forgot Password if you need your password.

Remember that your username and password are case-sensitive. 

Still stuck? Please contact us at info@FloridaAIDSWalk.org for assistance.

17. How can friends and family find my individual fundraising webpage to make a donation?
When you send an email from your Florida AIDS Walk Participant Center, the link to your individual fundraising webpage will automatically be included in the bottom of the email, as will the link to your team page (if applicable).

Also, on the home page of the website, friends and family can locate a participant by clicking on the “Donate” link from the home page, then searching for the participant who they wish to support. By typing in the name of the participant, they will then be able to select that participant from the results returned, which will lead them to that individual’s fundraising webpage.

18. Why is the "Donate" search not finding a participant that I know has registered?
While they are not case sensitive, you must type in the exact spelling of the first or last name of the person you are looking for. If you continue to have a problem locating a participant that you are sure has registered, please contact us at info@FloridaAIDSWalk.org.

19. How can I see who has donated to me?
Log in by entering your username and password on the Participant Log-In page. Once you are redirected to your Participant Center, click “Progress” from the menu near the right side of the screen to view your donation history.

20. Why aren't the cash and check contributions I've raised showing up on my personal fundraising webpage?
While credit card donations made through the website will automatically appear on a walker’s personal web page, cash and check donations must be processed in the Florida AIDS Walk office. Submit your cash or check donations to the AIDS Healthcare Foundation office, or turn them in at an Early Check-In event and/or on the morning of the walk and they will be added to your fundraising account.

21. All of my donors are not showing up on the scroll mechanism. Why?
This has happened for one of three reasons:
1) As your donors make a contribution, they have the option of choosing whether or not they want to appear in the recognition scroll.
2) The donor scroll can also take as long as an hour to refresh during peak website traffic times.
3) Your donor may not have accurately completed the process. Confirm with them that they received a confirmation email from the website.

22. How do I send an email from the Participant Center?
Select “Email and Contacts” within the Participant Center. You can use the pre-written emails as a starting point, and then edit and send your message.

If you want to create your own message, select "Create Your Own Message" to start from a blank email.

If you are creating your own message, enter the recipient’s email address or select your recipients from your Address Book after importing your contacts.

Enter the subject and body of your email. Once you have composed an email, you can save it as a template for future emails. The saved message will then appear on the list of suggested messages.

23. How do I email my team members?
You can use the same process above to send an email to everyone on your team. During the “Set Recipients” step, select Group>Teammates.

24. How can I keep track of important dates and deadlines?
Please opt-in to the Florida AIDS Walk & Music Festival emails when you register. This is the fastest way to receive information as event news develops. We also encourage you to follow us on Facebook and Instagram for the latest announcements.

Team Questions

25. What is a team?
Forming a team for the Florida AIDS Walk & Music Festival is a great way to make a fun event even more amazing, as well as increase your fundraising impact. Teams can consist of as few as two people, and are comprised of walkers representing a variety of companies, schools, churches, or organizations in the South Florida area. There are also many friend and family teams that participate, some of whom walk in memory of those they have lost. Teams can range in size from two to more than one hundred walkers. On-event rewards are given to the Largest Team and Top Fundraising Team.

26. What are a team leader's responsibilities?
Click here to review Team Captain FAQs.